# Ficha iTop

## iTop

<table border="1" id="bkmrk-nombre-descripci%C3%B3n-s" style="border-collapse: collapse; width: 100%;"><tbody><tr><td style="width: 19.8988%;">Nombre</td><td style="width: 80.1012%;">iTop</td></tr><tr><td style="width: 19.8988%;">Descripción sintética</td><td style="width: 80.1012%;">CMDB (Configuration Management Data Base) y sistema de tickets de incidentes y requerimientos ITIL v3</td></tr><tr><td style="width: 19.8988%;">Características</td><td style="width: 80.1012%;"><span class="devmag_cntnt_snip">Is an open-source IT Service Management (ITSM) platform developed by Combodo. It is designed to streamline IT operations by providing a highly customizable, low-code Configuration Management Database (CMDB) along with advanced tools for handling requests, incidents, problems, changes, and service management</span></td></tr><tr><td style="width: 19.8988%;">Tipo Licencia</td><td style="width: 80.1012%;">Open source</td></tr><tr><td style="width: 19.8988%;">Lenguajes/tecnologías</td><td style="width: 80.1012%;">PHP, MariaDB</td></tr><tr><td style="width: 19.8988%;">Link Sitio Web</td><td style="width: 80.1012%;">[https://www.itophub.io/](https://www.itophub.io/)</td></tr><tr><td style="width: 19.8988%;">Link Repositorio</td><td style="width: 80.1012%;">[https://www.github.com/Combodo/iTop](https://www.github.com/Combodo/iTop)</td></tr><tr><td style="width: 19.8988%;">Link Documentación</td><td style="width: 80.1012%;">[https://wiki.openitop.org/doku.php?id=latest:start](https://wiki.openitop.org/doku.php?id=latest:start)</td></tr><tr><td style="width: 19.8988%;">Fortalezas</td><td style="width: 80.1012%;">- Muy completo
- Maduro

</td></tr><tr><td style="width: 19.8988%;">Debilidades</td><td style="width: 80.1012%;">- Complejo
- Falta documentación de mejores prácticas

</td></tr><tr><td style="width: 19.8988%;">Oportunidades</td><td style="width: 80.1012%;">- Ser la fuente de verdad de infraestructura y servicios
- Integración con otro software por API y webhooks
- Alimentación automática de informacion por ansible y otros medios

</td></tr><tr><td style="width: 19.8988%;">Amenazas</td><td style="width: 80.1012%;">- Algunas características son de pago

</td></tr></tbody></table>

### Características fundamentales

#### Configurable CMDB

iTop offers a centralized platform for managing and visualizing IT assets, infrastructure, and their relationships. This helps organizations maintain an accurate and up-to-date inventory of their IT environment.

#### Comprehensive Service Management

iTop includes tools to efficiently manage requests, incidents, problems, changes, and service desks. This ensures that IT services are delivered in a consistent and reliable manner.

#### Service and Contract Management

iTop is ITIL-compliant, making it ideal for organizations looking for standardized and scalable IT processes. It helps manage IT services, contracts, and SLAs, ensuring compliance with industry standards<sup class="rd_inl_attr">[1](https://www.bing.com/ck/a?!&&p=a1ba4da1ef489a47941c6bbc1cc0d48c018b7bb21d7da36ae9a1e4c2810ca350JmltdHM9MTc2MDY1OTIwMA&ptn=3&ver=2&hsh=4&fclid=141523d4-e54a-60f6-0f63-35d2e42c614c&u=a1aHR0cHM6Ly9zb3VyY2Vmb3JnZS5uZXQvcHJvamVjdHMvaXRvcC8&ntb=1)</sup>.

#### Change and Risk Management

iTop allows organizations to track changes and mitigate risks to maintain service continuity. This is crucial for minimizing disruptions and ensuring smooth IT operations<sup class="rd_inl_attr">[1](https://www.bing.com/ck/a?!&&p=a1ba4da1ef489a47941c6bbc1cc0d48c018b7bb21d7da36ae9a1e4c2810ca350JmltdHM9MTc2MDY1OTIwMA&ptn=3&ver=2&hsh=4&fclid=141523d4-e54a-60f6-0f63-35d2e42c614c&u=a1aHR0cHM6Ly9zb3VyY2Vmb3JnZS5uZXQvcHJvamVjdHMvaXRvcC8&ntb=1)</sup>.

#### SLA Monitoring and Impact Analysis

iTop automates SLA monitoring and provides impact analysis tools to anticipate disruptions. This helps organizations proactively manage their IT services and avoid potential issues<sup class="rd_inl_attr">[1](https://www.bing.com/ck/a?!&&p=a1ba4da1ef489a47941c6bbc1cc0d48c018b7bb21d7da36ae9a1e4c2810ca350JmltdHM9MTc2MDY1OTIwMA&ptn=3&ver=2&hsh=4&fclid=141523d4-e54a-60f6-0f63-35d2e42c614c&u=a1aHR0cHM6Ly9zb3VyY2Vmb3JnZS5uZXQvcHJvamVjdHMvaXRvcC8&ntb=1)</sup>.

#### Mass Import and Data Synchronization

iTop makes it easy to handle bulk data imports and ensure data consistency across the platform. This is essential for maintaining an accurate and reliable CMDB<sup class="rd_inl_attr">[1](https://www.bing.com/ck/a?!&&p=a1ba4da1ef489a47941c6bbc1cc0d48c018b7bb21d7da36ae9a1e4c2810ca350JmltdHM9MTc2MDY1OTIwMA&ptn=3&ver=2&hsh=4&fclid=141523d4-e54a-60f6-0f63-35d2e42c614c&u=a1aHR0cHM6Ly9zb3VyY2Vmb3JnZS5uZXQvcHJvamVjdHMvaXRvcC8&ntb=1)</sup>.

#### Customizable Dashboards

iTop allows users to create personalized dashboards to track key performance indicators (KPIs) and system health. This provides a clear and concise view of the IT environment<sup class="rd_inl_attr">[1](https://www.bing.com/ck/a?!&&p=a1ba4da1ef489a47941c6bbc1cc0d48c018b7bb21d7da36ae9a1e4c2810ca350JmltdHM9MTc2MDY1OTIwMA&ptn=3&ver=2&hsh=4&fclid=141523d4-e54a-60f6-0f63-35d2e42c614c&u=a1aHR0cHM6Ly9zb3VyY2Vmb3JnZS5uZXQvcHJvamVjdHMvaXRvcC8&ntb=1)</sup>.

#### Integration-Ready

iTop can be connected with third-party tools and APIs to enhance the IT ecosystem. This makes it a flexible and extensible solution for organizations of all sizes<sup class="rd_inl_attr">[1](https://www.bing.com/ck/a?!&&p=a1ba4da1ef489a47941c6bbc1cc0d48c018b7bb21d7da36ae9a1e4c2810ca350JmltdHM9MTc2MDY1OTIwMA&ptn=3&ver=2&hsh=4&fclid=141523d4-e54a-60f6-0f63-35d2e42c614c&u=a1aHR0cHM6Ly9zb3VyY2Vmb3JnZS5uZXQvcHJvamVjdHMvaXRvcC8&ntb=1)</sup>.

#### Additional Information

iTop is trusted by organizations worldwide and its source code is openly available on GitHub. It supports multiple languages, including French, Italian, English, Turkish, Brazilian Portuguese, Chinese (Simplified), German, Japanese, Spanish, and Russian<sup class="rd_inl_attr">[1](https://www.bing.com/ck/a?!&&p=a1ba4da1ef489a47941c6bbc1cc0d48c018b7bb21d7da36ae9a1e4c2810ca350JmltdHM9MTc2MDY1OTIwMA&ptn=3&ver=2&hsh=4&fclid=141523d4-e54a-60f6-0f63-35d2e42c614c&u=a1aHR0cHM6Ly9zb3VyY2Vmb3JnZS5uZXQvcHJvamVjdHMvaXRvcC8&ntb=1)</sup>. The platform is web-based and developed using PHP, with MySQL as the database environment<sup class="rd_inl_attr">[1](https://www.bing.com/ck/a?!&&p=a1ba4da1ef489a47941c6bbc1cc0d48c018b7bb21d7da36ae9a1e4c2810ca350JmltdHM9MTc2MDY1OTIwMA&ptn=3&ver=2&hsh=4&fclid=141523d4-e54a-60f6-0f63-35d2e42c614c&u=a1aHR0cHM6Ly9zb3VyY2Vmb3JnZS5uZXQvcHJvamVjdHMvaXRvcC8&ntb=1)</sup>.

Combodo, the company behind iTop, offers consulting and integration services to help